Privacy Policy

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

Road to Gold Rentals LLC ("we," "us," or "our") operates the website roadtogoldrentals.com and provides car rental services in Palmdale, California and the surrounding Antelope Valley area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information You Provide Directly

When you submit a booking request, contact us, or otherwise interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Driver's license number and state of issuance
• Preferred rental dates and pickup preferences
• Delivery address (if applicable)
• Payment information (processed securely through third-party payment processors)
• Any additional notes or messages you provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming rental bookings
• Communicating with you about your reservation, including confirmations, reminders, and follow-ups
• Processing payments and refunding security deposits
• Verifying your identity and driving eligibility
• Improving our website and services
• Responding to inquiries and providing customer support
• Complying with legal obligations, including insurance and regulatory requirements
• Sending transactional messages via email or SMS (with your consent)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: We share information with third-party service providers who help us operate our business, including payment processors, CRM platforms (GoHighLevel), and website hosting providers (Hostinger). These providers are contractually obligated to protect your data.
• Insurance Providers: We may share information with our commercial auto insurance provider as required for claims or coverage verification.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are retained for a minimum of three (3) years for legal and insurance purposes. You may request deletion of your data at any time, subject to our legal retention requirements.

5. Your Rights Under California Law (CCPA/CPRA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at support@roadtogoldrentals.com or call (323) 949-4959. We will respond to verifiable requests within 45 days.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us