SMS & Email Consent Disclosure
Effective Date: April 25, 2026 | Last Updated: April 25, 2026
This disclosure explains how Road to Gold Rentals LLC ("we," "us," or "our") communicates with you via SMS text messages and email, and your rights regarding these communications.
1. Consent to Receive Messages
By providing your phone number and/or email address through our website, booking form, or other communication channels, you consent to receive the following types of messages from Road to Gold Rentals LLC:
- Booking confirmations and reservation details
- Payment confirmations and secure payment links
- Rental reminders (pickup and return dates)
- Deposit refund notifications
- Vehicle-related updates and important service information
- Responses to your inquiries
Important: Your consent is not a condition of purchasing or renting from us. You may choose not to provide your phone number for SMS communications and still complete a rental by contacting us via email or phone call.
2. Message Frequency
Message frequency varies based on your rental activity. You can expect to receive messages related to your specific booking, including confirmation, reminders, and follow-up communications. We do not send marketing or promotional text messages unless you separately opt in to receive them.
3. Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Road to Gold Rentals LLC is not responsible for any charges from your wireless provider related to receiving our messages.
4. How to Opt Out
SMS Text Messages:
- Reply STOP to any text message to unsubscribe from all future SMS messages
- Reply HELP to any text message for support information
- Contact us at (323) 949-4959 or support@roadtogoldrentals.com to request removal
Email:
- Click the "Unsubscribe" link at the bottom of any email
- Reply to any email with "UNSUBSCRIBE" in the subject line
- Contact us directly to request removal from our email list
Please allow up to 5 business days for opt-out requests to be fully processed. Note that even after opting out of marketing communications, you may still receive transactional messages related to an active rental (e.g., return reminders, safety notices).
5. Information Sharing
We do not sell, share, or rent your phone number or email address to third parties for marketing purposes. Your contact information is used solely for the purposes described in this disclosure and our Privacy Policy.
6. TCPA Compliance
Road to Gold Rentals LLC complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing electronic communications. We obtain express consent before sending SMS messages and provide clear opt-out mechanisms in every communication.
7. CAN-SPAM Compliance
All email communications from Road to Gold Rentals LLC comply with the CAN-SPAM Act. Our emails include:
- Accurate header and sender information
- Clear identification as a commercial message (when applicable)
- Our physical mailing address
- A functioning unsubscribe mechanism
8. Supported Carriers
SMS messages are compatible with all major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier-specific delivery limitations may apply.